VegasBuy.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return or exchange it within 21 days (of the date your order was shipped from our distribution center) for a full refund of the purchase price or exchange, minus the shipping & handling, unless you have received a damaged or incorrect item.
1. How to Package Your Return: Pack the item securely. Use the original package, if possible. Include the original packing slip if available and other materials sent to you by VegasBuy.com
Please also provide us with your name, reason for return, instruction for return or exchange, address, phone number, email address, and order number. Print out Return Authorization Forms for detail.
Please
Note: You
should NOT indicate on the package that it contains
jewelry, diamonds or other luxury-related items, as
this invites theft.
3. Shipment and Insurance:
For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Make sure you can track your package. This will help guarantee that the package arrives at VegasBuy.com for quick and easy refunding.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
Ship the return package to the address :
Vegas Buy
10381 Catclaw Ct
Las Vegas, NV
89135
USA
Return
Process
The VegasBuy.com return department will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition they were sent for an exchange or full refund.
For Exchange: Please allow 5 days after the product has been received by Vegas Buy return department for your the exchanged item to be shipped.
For Refund: VegasBuy.com will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the same form of of payment used in the original purchase. Please allow 5 days for your credit to appear after the product has been received by Vegas Buy return department.
Required
Conditions of Return
-If there is damage to an item upon delivery, contact our customer service immediately at KevinWu@VegasBuy.com for assistance.
-Items must be returned in the same condition as they were sent from VegasBuy.com within 21 days from the date of SHIPMENT. Orders received after this date will not be accepted for refund, exchange or repair.